Oct 8, 2021
Neil Ackerman is the Head of Global Supply Chain Innovation Hubs in the Americas, Europe, Middle East, and Africa for Johnson & Johnson. He is an industry expert in supply chain fulfillment, integrated business planning, and marketplaces. Because of his extensive knowledge, he’s been featured in numerous best-selling books including, Amazon Unbound, Always Day One, Behemoth Amazon Rising, and AI in The Wild.
Before joining Johnson & Johnson, Neil worked in Israel as the Managing Director for global supply chain innovation in the Middle East and Africa. He also held various positions at Amazon, including as the Senior Manager for Business Development and Strategic Planning and the General Manager and Inventor of the Amazon Small and Light program. He holds 11 US patents with Amazon.com and has appeared in The Wall Street Journal, Forbes, and numerous international publications.
In this episode…
Recent disruptions in supply chain management have had a major impact on the production and provision of goods and services — and innovation hasn’t been left untouched, either. These issues have caused friction among manufacturers, suppliers, retailers, and customers. However, when handled well, such disruptions can help bring about better changes and great improvements in the way things are done.
In the case of Amazon, the company caused a lot of friction when it spearheaded online sales innovation and disrupted the normal supply chain in the market. However, it also brought about harmony by shifting the focus to delighting their customers. All of this applies to any kind of business, including dealerships, where the most successful dealers are those that are fully committed to delighting their customers.
In this episode of the InsideAuto Podcast, Aharon Horwitz is joined by Neil Ackerman, the Head of Global Supply Chain Innovation Hubs at Johnson & Johnson, to find out how creating harmony in a disrupted supply chain can lead to innovations and customer delight. Neil talks about common challenges faced by businesses due to delayed deliveries, the importance of partnerships, and how disruptions in the supply chain can impact innovation. Stay tuned.